FAQ – Satorisan

Our products are manufactured in Vietnam and Portugal with love. We are responsible for the entire manufacturing process and take care of our people in the same way that we spoil our designs. Each of the people who contribute to manufacturing are part of our family.

We use premium materials that we carefully select and combine artisanal processes with state -of -the -art technology. A mixture of the love and passion that makes our products unique pieces.

Your purchase is made in euros. If you make the purchase from one country with another currency, the supplier of your card will apply the change when it loads the purchase in your account. The prices shown on our website are always sales prices to the public, with all expenses included*.

*The prices that come from non -community countries can be subject to import positions. The payment of these charges is the exclusive responsibility of the client.

Peninsular Spain:

The estimated delivery period is 24/48h working after sending your order.

Balearics:

The estimated delivery period is 2 to 3 working days after sending your order.

Portugal:

The estimated delivery period is 2 to 3 working days after sending your order.

Andorra:

The estimated delivery period is 2 to 3 working days after sending your order.

Canary Islands, Ceuta and Melilla:

We currently do not offer shipping to Canary Islands, Ceuta and Melilla.

Our discount codes are not cumulative and cannot be applied to any discounted items on our website. This includes the items part of our Honest Sales, as they are already at a discounted price. They can only be applied to full-price items. If you have an Honest Sales product amongst the items in your shopping cart, and you wish to use the discount code, it will only be applied to full-price items.

Too easy! Follow these steps:

1. Find the product you like. Check if your size is available.

2. Choose the size you want.

3. Click the "Add to the basket" button.

4. If you want to process your order you have the option to do so by registering or finishing the purchase without registration.

5. Select a payment method: credit card, debit or through PayPal, Google Pay, Apple Pay and Shop Pay.

6. Confirm your purchase by clicking on “Request”.

7. Complete the form with the delivery and payment data.

8. You will receive an email confirming your order.

9. Wait for them to come and enjoy them!

*We show our products in the closest way to the possible reality. However, they may be subject to variations depending on the lighting of photography, the monitor of your computer or other factors outside our will. If you have doubts about any of our models, contact ourHarmony Team.

Definitely. We want you to be happy, so we think that returning has to be easy as buying. That’s why we offer two options so you can choose the one that best suits your needs: home collection and drop-off at pick-up points.

The product must be in perfect condition, clean and unused.

If you want to make a change for any reason, you must first make a return and then make a new purchase.

If you want to make a return click here And follow the steps. If you want to make a size or model change, you must make a
return and make a new purchase.

Returns must be done before 30 days. Remember that the product
to return must be in perfect condition and in its original packaging.

Customers from Andorra: Remember hello@satorisan.com and request the updated documentation.

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Purchasing process

Returns & Exchanges

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Satori Family